Skip to contentYOUR LOCAL TECH PEOPLE. YOUR NEXT CLEAR STEP.
Check storage and sync reporting
Your next step, based on what you observed.
1 · Choose a symptom2 · Check safely3 · Your next step
YOUR NEXT STEP
Confirm the account, cloud quota, local free space, and current sync message on each device. A reporting mismatch does not prove a corrupt database.
Protect local files and confirm what is present in iCloud before signing out or changing sync.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
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