Skip to content Help Hub / Troubleshoot / Windows laptop / Charging & Battery / Plugged in, not charging / Charger Damaged ← Back to checks Help Hub home 1 · Choose a symptom 2 · Check safely 3 · Your next step
YOUR NEXT STEP
New Charger Check the correct adapter specification and current parts availability before buying.
A photo, screenshot or short recording can help show what you are seeing. Include the exact message or what happens when the problem occurs. You can attach it to your message below. Sharing is optional; you do not have to disassemble anything or repeat a risky test.
A symptom can have more than one cause. These guides help you choose a next step; confirming a hardware fault requires testing.
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Still stuck?You have a local shop. Bring your questions, not just your computer. A photo, screenshot or short recording can help show us the problem. Your guide will carry over to the contact form.
A question is a good next step. Something unclear, a broken link, or a guide you’d like to see? Tell the people who built it.
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